Technical Support Engineer

Full-Time Support

Responsibilities
Provide high-quality technical support to Jscrambler enterprise customers (B2B), assuming ownership of the problem until its resolution;Deep dive in the issue, replicating the issue, educating the customer, providing workarounds and making sure the customer has a solution;When required, escalate issues to our Development Support, having a clear and pragmatic communication;Identify product improvements from the customers' feedback and convey them to Product Management;Technically assist pre-sales and product education.
Experience and Qualifications
Bachelor or higher Degree in Computer Science or equivalent;Knowledge of JavaScript and other programming languages;Knowledge of overall web and mobile application architectures;Knowledge of ITIL or similar support processes is valued;2 years of experience in similar support functions.
Skills and Attributes
Strong verbal, written, and interpersonal communication skills;Fluency in English is mandatory, other languages are a plus;Well organized and quality driven;Pro-active and capable to think out of the box;Affinity with Security/Application Security is valued.
What We Offer
You will be engaging a dynamic team, with plenty opportunities to learn from experienced JavaScript and Security gurus;You can make the difference: you will be allowed to think the process and the product itself;We are committed to the development of our employees, and in promoting their career and well being;We are in the epicenter of the roaring Porto Startup Scene;Not from Porto? Checkout this short video and catch a glimpse of how wonderful this city is, and how much fun you'll have if you move here :-)
Benefits
Performance bonus up to 30% of the salary.Health insurance.Internal training program.
How To Apply
Submit your application at https://smrtr.io/4hq3j.We ensure the confidentiality of every application.

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