Working at Jscrambler

ABOUT THE ROLE

As a Customer Support Engineer, you will play a crucial role in ensuring the successful delivery and adoption of Jscrambler’s high-quality products. Your primary responsibility will be to guarantee customer satisfaction by providing exceptional support, implementing products according to customer needs, resolving technical issues, and addressing inquiries related to product features. You will collaborate closely with the Product Development team to ensure customer feedback informs product direction.

This role offers the opportunity to work with globally recognized clients, engage with cross-functional teams, and directly contribute to customer success, driving both business growth and operational excellence. If you are passionate about technology and security, this position will allow you to deepen your knowledge of JavaScript and cybersecurity while making a meaningful impact.

WHAT WILL YOUR DAY-TO-DAY BE LIKE?

• Provide high-quality technical support to Jscrambler’s clients, taking full ownership of issues until resolution.

• Collaborate with Product Development teams to resolve tickets efficiently or escalate complex issues to higher support tiers when necessary.

• Investigate technical issues, identify root causes, and assist clients by providing workarounds or permanent solutions.

• Develop expertise in product capabilities and implement/configure products according to clients' needs.

• Provide technical assistance to the Pre Sales team, including preparing demo environments and supporting them throughout the client journey.

• Participate in meetings to address questions, clarify doubts, and help maximize product value.

EXPERIENCE AND QUALIFICATIONS:

• 2+ years of experience in Customer Support Professional, Customer Service Engineer or similar technical support role.

• A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, or related field.

• Strong understanding of web application architectures.

• Ability to lead client-facing meetings and effectively communicate technical concepts.

• Excellent spoken and written communication skills, with a client-focused mindset.

• Experience and interest in Security and Application Security is highly valued.

• Certifications such as ITIL are a plus.

• Fluent written and spoken English is mandatory.

OUR COMMITMENT TO YOU:

• Immerse yourself in a dynamic space that challenges you to grow, both personally and professionally.

• Enjoy flexible work policies designed to help you seamlessly integrate your life with your career at Jscrambler.

• Play a vital role in our mission to enhance web security, becoming part of a startup that’s redefining the landscape of cybersecurity.

• Seize the chance to directly impact our business expansion and innovative solutions.

• Benefit from ongoing training and development opportunities to help you reach your full potential.

• Enjoy a range of adaptable benefits that cater to your unique lifestyle and needs.
  

THE BEST WAY TO GET IN TOUCH WITH US:

Submit your application to [email protected], and we would be delighted to explain this amazing opportunity.

ABOUT THE ROLE

We are looking for a Senior Data Engineer to join our Engineering team, who will be responsible for designing, building, maintaining, and scaling our Data Platform. As a Senior Engineer, you will have an exceptional impact, delivering high-quality work. We expect you to learn quickly, solve complex problems, and take full ownership of issues, from identification to resolution.

You enjoy collaboration across teams, driving initiatives, and contributing to achieving key business goals. Your strong technical expertise and passion for Data will help you to succeed in this role. Our data platform delivers real-time insights into client-side behaviors to detect malicious activity. It processes millions to billions of data entries from web applications, identifying cybersecurity threats and PII (Personally Identifiable Information) compromises.

We are investing in expanding the platform’s capabilities, aiming to offer real-time data analysis and support new use cases. Our customers rely on our products to digest large volumes of data into easy-to-read, actionable dashboards that highlight potential attacks and security risks

KEY RESPONSIBILITIES

• Design and develop conceptual, logical, and physical data models to fulfill business strategies and processes;

• Ensure data models are aligned with business needs and processes;

• Collaborate with product managers, engineers, and data analysts to translate business requirements into data-driven solutions;

• Ensure automated and frictionless data flow between different systems and platforms;

• Develop and implement policies and standards for effective data governance;

• Ensure data quality, consistency, and compliance with regulatory standards;

• Promote the adoption of cutting-edge technologies and best practices in the organization’s data architecture;

• Identify and assess new tools, platforms, and frameworks to enhance data architecture and management.

EXPERIENCE AND QUALIFICATIONS

• Bachelor’s, Master’s, or Ph.D. in Computer Science, Data Science, or a related field.

• 4+ years of experience in data architecture, modeling, database design, and data management;

• Strong proficiency in Python, SQL, and data governance principles;

• Hands-on experience with technologies like Airflow, Clickhouse, MongoDB, Kafka and Grafana;

• Experience in building ETL/ELT pipelines from scratch;

• Experience with event-driven architectures;

• Proven ability to design and implement large-scale data architectures;

• Capability to drive innovation in data architecture and explore new technologies and methodologies;

• Knowledge of JavaScript is valued;

• Knowledge of Security/Application Security is valued;

• Fluency in English is mandatory.

OUR COMMITMENT TO YOU

• Immerse yourself in a dynamic space that challenges you to grow, both personally and professionally.

• Enjoy flexible work policies designed to help you seamlessly integrate your life with your career at Jscrambler.

• Play a vital role in our mission to enhance web security, becoming part of a startup that’s redefining the landscape of cybersecurity.

• Seize the chance to directly impact our business expansion and innovative solutions.

• Benefit from ongoing training and development opportunities to help you reach your full potential.

• Enjoy a range of adaptable benefits that cater to your unique lifestyle and needs.

The best way to get in touch with us:

Submit your application to [email protected], and we would be delighted to explain this amazing opportunity.

THE ROLE

As a Product Marketing Manager, you will define the story behind our products and play a crucial role in planning, guiding and owning Marketing campaigns and the Product Marketing strategy. This role is highly cross-functional and will require you to successfully liaise with Product, Sales and Marketing teams to drive successful product launches.

WHAT WILL YOUR DAY-TO-DAY BE LIKE?

• Develop and Refine Product Messaging: Craft compelling, technical yet accessible messaging that highlights the value of client-side protection solutions, tailored to cybersecurity B2B buyers like CISOs, compliance, architects, and developers.
  

• Collaborate with Product Teams: Work closely with product managers and developers to understand feature sets, roadmaps, and technical differentiators, ensuring marketing aligns with the product’s capabilities and security benefits.
  

• Own Product Launches: Lead end-to-end planning and execution of product launches, coordinating with cross-functional teams to ensure timely delivery of announcements, positioning, and supporting materials.
  

• Create Go-to-Market Materials: Produce targeted content such as whitepapers, case studies, demos, and sales enablement tools in support of product releases.
  

• Engage with Sales Teams: Train and equip sales executives with technical insights, objection-handling strategies, and pitch decks to effectively sell to enterprise clients.
  

• Support Channel Partners: Create partner-specific resources like playbooks, training sessions, and co-branded collateral to empower resellers, integrators, MSPs, and QSAs to market and sell solutions effectively.
  

• Drive Campaign Execution: Support marketing campaigns, leveraging webinars, trade shows, and content to generate opportunities and build brand credibility.
  

• Measure and Optimize Performance: Track campaign KPIs (e.g., impressions, lead conversion) and product adoption metrics, using data to refine strategies and demonstrate ROI to stakeholders and partners.

EXPERIENCE AND QUALIFICATIONS:

• A Bachelor’s degree in Marketing, Management, or Engineering, or equivalent work experience;

• Product Marketing and/or Marketing experience in a B2B tech company is highly preferred;

• Experience developing a Product Marketing strategy and being the liaison between technical and client-facing teams.

WE BELIEVE YOU'LL SUCCEED IN THIS ROLE IF YOU ARE/HAVE:

• Proficient at distilling complex technical product concepts into easy-to-understand Marketing messaging;

• Great at managing projects and ensuring high-quality and timely deliverables;

• An excellent communicator, with solid presentation skills;

• Able to anticipate and quickly solve problems;

• A proactive and prolific thinker that brings a fresh perspective to the discussion;

• Passionate about technology;

• Fluent in English.

WHY SHOULD YOU JOIN US?

It is an incredible career opportunity for you to be the driving force behind our Marketing team, guiding team members into meeting our ambitious goals. You will be a key person in the company, with the ability to directly impact our growth at this scale-up stage and bring our cutting-edge security products to the world’s biggest organizations.

Career Progression & Personal Development Plan: Every six months you will tell us what is going to be your next challenge. If it is something important for you, it is important for us too. Would you like to do training? Is attending an international conference on your bucket list? You just need to say so.

We ensure a flexible working model with a remote-first mindset. This means that, if you prefer, you can work remotely or in the office.

Wellbeing activities: You will have free snacks, fruit and coffee, weekly sports activities, team lunches, team building activities, and much more.

THE BEST WAY TO GET IN TOUCH WITH US:

Submit your application to [email protected] and we would be delighted to explain this amazing opportunity.

About us

At Jscrambler, our customers are at the heart of everything we do. As leaders in Client-Side Protection and Compliance, we have pioneered the integration of advanced JavaScript obfuscation with third-party tag protection into a unified platform.

Our cutting-edge solutions defend against cyber threats, data breaches, and IP theft, empowering businesses to innovate securely while ensuring compliance with critical standards like PCI DSS v4.
Trusted by Fortune 500 companies and industry leaders across retail, finance, media, and aviation, Jscrambler protects online interactions at scale, enabling businesses to adopt a future-proof approach to security.

But what truly sets us apart is our culture. At Jscrambler, we thrive on innovation, transforming complex challenges into impactful solutions. Collaboration is at the core of how we work – we support and learn from one another, knowing that the best results come from teamwork. We are proud to uphold the highest standards of ethics and professionalism, always respecting our clients, colleagues, and the company.

The Role

As a Finance and Operations Assistant, you will work in the Finance team, and you will play a key role in collaborating with multiple teams (Marketing, Sales, HR, and tech teams), dealing with people and processes, and ensuring that the day-to-day finance and operations run smoothly. Your main responsibilities include providing Operational and Finance analysis support to all the teams of Jscrambler in terms of Travel arrangements, cost and expense management, and supplier verification according to existing policies. We work with Netsuite ERP, which will require your support to maintain the accuracy of purchases and expense reimbursements.

What will your day-to-day be like?

Finance

• Manage incoming supplier invoices, expense reports, or similar supplier documents through
  email, courier, or other platforms, with responsibility for efficiently handling communications,
  and maintaining an organized filing system in digital and/or paper format;

• Liaise with the internal team to ensure that invoice approval procedures are followed and
  resolve queries on invoices on hold for payment;

• Maintain supplier Tax Residency Certificate control and contact contact suppliers when documentation needs to be updated;

• Review and enter into the ERP supplier invoices and expense reports to check compliance with
  Portuguese fiscal requirements, internal policies, and defined budget

• Assist with payment preparations

• the G&A team in the ad hoc projects

  
  
  

Operations

• Support internal teams with company purchases ( manage requests through internal workflow
  tool) and manage company business travel arrangements (arranging for travel and
  accommodation booking through a Travel Agency partner, and other logistics when needed)
  and;

• Enter relevant supplier and purchase details into the database efficiently and accurately;

• Maintain operation policies and procedures and ensure they are followed appropriately, and
  create new or adapt existing ones according to the business needs;

• Deal with and resolve queries promptly and politely, either by liaising with the internal teams or
  by reaching out to suppliers and/or partners.
  
  

We believe you’ll succeed in this role if you have:

• Proven ability to focus on detail and ensure accuracy in output

• Bachelor’s degree in finance, management, or related

• Up to 2 years of proven experience

• Professional and personable manner with excellent communication skills. Must be able to
  communicate with all levels of management and interact with sales, engineering, HR, and Legal
  personnel

• Excellent organizational skills, with the ability to prioritize workflow while managing a variety of
  tasks

• Competent Excel and analysis skills

• Good team working skills

• Able to work independently and ask for help/advice where needed

• Good English level (at least B2)

Why should you join us?

1. It is an incredible career opportunity to develop your knowledge as a Finance & Operations Assistant, with talented people, in a dynamic growing environment. This role will be part of our growing finance and administrative team in our headquarters - Porto. Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.

2. Career Progression & Personal Development Plan: Every 6 months, you will tell us what is going to be your next challenge. If it is something important for you, it is important for us too. Would you like to do training? Attending an international conference would make you happy? You just need to say so.

3. We ensure a flexible working model with a remote-first mindset. This means you can work remotely or in the office.

4. Wellbeing activities: You will have free snacks, fruit and coffee, weekly sports activities, Team lunch, team buildings, and much more.

The best way to get in touch with us:
Submit your application to [email protected], and we would be delighted to explain this amazing opportunity.