Working at Jscrambler

THE ROLE
As a Product Manager, you will play a critical role in delivering high-quality products that exceed customer expectations. You will be part of the Product team, working closely with the VP of Product Development, as well as the Sales and Marketing teams, to define and execute a winning Product Strategy that aligns with the company’s overall vision. You’ll gather and prioritize product and customer requirements, and detail product development initiatives. Our market research and understanding of the industry will help us identify high-value features that meet market needs. One of the outputs of your work will be a Product Roadmap that drives our development teams to maximize the product value, guaranteeing on-time delivery and the desired quality. This position is ideal for someone with a solid understanding of the product architecture and underlying technologies to effectively communicate with the engineering team and make informed decisions. This technical proficiency will allow you to identify potential risks early, streamline problem-solving, and contribute meaningfully to technical discussions, ensuring the product’s long-term success.

WHAT WILL YOUR DAY-TO-DAY BE LIKE?

• Develop a strong understanding of the product, the market, and the competition, and advocate for the voice of the customer;

• Contribute actively to the product strategy and roadmap, aligning with the overall company vision;

• Support the product through its lifecycle, actively contributing to planning, development, and post-launch activities;

• Produce product requirements, including outlining desired goals, features, and high-level design details;

• Collaborate with the engineering team to ensure the product delivers the intended value and aligns with requirements;

• Work with the marketing team to help develop core positioning and messaging for the product;

• Assist in monitoring, reporting on, and contributing ideas to improve key product metrics and performance.

EXPERIENCE AND QUALIFICATIONS

• 1-2 years working in a similar function as a Product Manager;

• Bachelor’s degree in computer science or similar;

• Strong ability to engage in technical discussions, especially in areas related to security and compliance;

• Proficient in using qualitative and quantitative data to prioritize and drive decision-making;

• Experience in Security/Application Security is highly valued;

• Experience in Agile methodologies is valued.

WE BELIEVE YOU'LL SUCCEED IN THIS ROLE IF YOU ARE/HAVE:

• Excellent spoken and written communication skills;

• Skilled at developing simple solutions to complex challenges;

• Be able to define a strategy and lead multi-functional teams toward shared goals;

• Proficient in spoken and written English is mandatory.

OUR COMMITMENT TO YOU

• Immerse yourself in a dynamic space that challenges you to grow personally and professionally.

• Enjoy flexible work policies designed to help you seamlessly integrate your life with your career at Jscrambler.

• Play a vital role in our mission to enhance web security, becoming part of a startup that’s redefining the landscape of cybersecurity.

• Seize the chance to directly impact our business expansion and innovative solutions.

• Benefit from ongoing training and development opportunities to help you reach your full potential.

• Enjoy a range of adaptable benefits that cater to your unique lifestyle and needs.

The best way to get in touch with us:

Submit your application to [email protected], and we would be delighted to explain this amazing opportunity

ABOUT THE ROLE

As a Customer Support Engineer, you will play a crucial role in ensuring the successful delivery and adoption of Jscrambler’s high-quality products.

Your primary responsibility will be to guarantee customer satisfaction by providing exceptional support, implementing products according to customer needs, resolving technical issues, and addressing inquiries related to product features. You will collaborate closely with the Product Development team to ensure customer feedback informs product direction.

This role offers the opportunity to work with globally recognized clients, engage with cross-functional teams, and directly contribute to customer success, driving both business growth and operational excellence. If you are passionate about technology and security, this position will allow you to deepen your knowledge of JavaScript and cybersecurity while making a meaningful impact.

RESPONSIBILITIES

• Provide high-quality technical support to Jscrambler’s clients, taking full ownership of issues until resolution.

• Collaborate with Product Development teams to resolve tickets efficiently or escalate complex issues to higher support tiers when necessary.

• Investigate technical issues, identify root causes, and assist clients by providing workarounds or permanent solutions.

• Develop expertise in product capabilities and implement/configure products according to clients' needs.

• Provide technical assistance to the Pre-Sales team, including preparing demo environments and supporting them throughout the client journey.

• Participate in meetings to address questions, clarify doubts, and help maximize product value.

EXPERIENCE AND QUALIFICATIONS:

• 2+ years of experience in Customer Support Professional, Customer Service Engineer, or similar technical support role.

• A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, or related field.

• Strong understanding of web application architectures.

• Ability to lead client-facing meetings and effectively communicate technical concepts.

• Excellent spoken and written communication skills, with a client-focused mindset.

• Experience and interest in Security and Application Security are highly valued.

• Certifications such as ITIL are a plus.

• Fluent written and spoken English is mandatory.

OUR COMMITMENT TO YOU:

• Immerse yourself in a dynamic space that challenges you to grow, both personally and professionally.

• Enjoy flexible work policies designed to help you seamlessly integrate your life with your career at Jscrambler.

• Play a vital role in our mission to enhance web security, becoming part of a startup that’s redefining the landscape of cybersecurity.

• Seize the chance to directly impact our business expansion and innovative solutions.

• Benefit from ongoing training and development opportunities to help you reach your full potential.

• Enjoy a range of adaptable benefits that cater to your unique lifestyle and needs.
  

THE BEST WAY TO GET IN TOUCH WITH US:

Submit your application to [email protected], and we would be delighted to explain this amazing opportunity.

The Role

As a BDR Manager (Player-Coach), you'll lead a high-performing team of Business Development Representatives while rolling up your sleeves to drive pipeline as a top contributor—leveraging your proven hunting skills to fuel growth through multi-channel outbound strategies, including cold calling, LinkedIn social selling, and targeted email outreach via Apollo. You'll scout high-potential accounts in sectors facing data privacy, threat, and compliance headwinds, build stakeholder relationships, and uncover needs aligned with our client-side protection solutions. By blending inbound and outbound efforts, you'll qualify opportunities, book meetings, and collaborate with sales—while empowering your team to do the same at scale. In Porto, Portugal, you'll foster a collaborative, quota-crushing culture that accelerates revenue across global markets.

WHAT WILL YOUR DAY-TO-DAY BE LIKE?

• Individual Contribution (Player Role): Drive a meaningful portion of team quota via high-volume outbound prospecting, intent-data research (using Apollo and LinkedIn Sales Navigator), and inbound qualification—articulating value for challenges like client-side exposure, data privacy risks, or compliance gaps to book calls and hand off to Account Executives.

• Team Leadership & Strategy: Lead daily standups for priority alignment, review Salesforce pipeline, and refine Apollo sequences for outbound, events, and nurturing—driving team-wide revenue acceleration.

• Coaching & Development: Run weekly one-on-ones, role-plays, and call reviews to sharpen discovery and objection skills; coordinate ongoing training on cyber trends (e.g., client-side threats or GDPR, CCPA, HIPAA compliance) and tools.

• Onboarding & Talent Management: Build and lead onboarding programs with ramp-up playbooks, shadow calls, and quota paths

• Performance Management & Metrics: Monitor metrics (e.g., activity, connects, bookings, conversions, velocity) via dashboards; apply corrective actions, celebrate wins, and report ROI to leadership.

Experience and Qualifications:

• Bachelor’s or Master’s in Business or related field preferred; equivalent tech sales experience valued—no degree required.

• 3-5+ years in sales development, including 1-2 years managing BDRs/SDRs in cybersecurity, SaaS, or IT; success scaling global teams.

• Top BDR track record (e.g., 120%+ quota attainment) with expertise in prospecting, qualification, and tools like Salesforce, Apollo, Outreach, ZoomInfo, and LinkedIn Sales Navigator; highlight coaching impacts.

• Tech/digital experience with cybersecurity focus (e.g., app sec including client-side protection, supply chain risks, third-party compliance, or data privacy regs) is a strong plus

• Currently resides in Porto, Portugal

WE BELIEVE YOU'LL SUCCEED IN THIS ROLE IF YOU ARE/HAVE:

• Resilient leader and quota-crusher, merging execution with vision to motivate teams in dynamic environments—fueled by data and cyber insights.

• Metrics-driven organizer, mastering high-volume coaching, CRM discipline, sequence tweaks, and hybrid player/coach priorities.

• Elite communicator and mentor, excelling in role-playing and C-suite rapport.

• Empathetic coach with a growth mindset, curiosity for threats (e.g., global privacy standards), and the skill to spark independence in collaborative wins.

• Fluent in English; Portuguese essential for Porto; extras like German, French, or Spanish boost European reach.

Our Commitment to You

• Immerse yourself in a dynamic space that challenges you to grow, both personally and professionally.

• Enjoy flexible work policies designed to help you seamlessly integrate your life with your career at Jscrambler.

• Play a vital role in our mission to enhance web security, becoming part of a startup that’s redefining the landscape of cybersecurity.

• Seize the chance to directly impact our business expansion and innovative solutions.

• Benefit from ongoing training and development opportunities to help you reach your full potential.

• Enjoy a range of adaptable benefits that cater to your unique lifestyle and needs.

THE BEST WAY TO GET IN TOUCH WITH US:

Submit your application to [email protected], and we would be delighted to explain this amazing opportunity.